2. Showings

Your home is getting noticed and now potential buyers want to see your property in person. That’s great! Here’s what to expect and do during these visits.

How it works

When you first list your home, YELLOW will send you a digital lockbox to store your door key. That device opens for visitors who enter their unique, one-time secret code. Once the visit is over, they will return the key to the lockbox.

We will be able to see details about their visit, including the time the buyer entered and left. This is important for security reasons – if there is ever a problem, we will know exactly who was present and when they were there.

You can learn more about the lockbox HERE.

Virtual tours

Virtual tours are where you are in your home on your mobile device and the buyer is watching the video as you move through the home. YELLOW has a videochat function and will help you connect with the buyer.

If you prefer to opt out of virtual tours, it's no problem - just let us know.

In-person tours

The visit to your home can occur in one of three ways:

  • With you present
  • Without you present
  • Live video tour with YELLOW

More on visit types

  • With you present - Potential buyers will visit your home with you present. You can either leave the door unlocked or have them use the lockbox to retrieve the key. We recommend having them use the lockbox since it registers their visit. If any problems occur, we will have record of their visit. Try to make yourself scarce during the visit – we have more on this below.

  • Without you present - Potential buyers will use the digital lockbox to retrieve the key. This will record their entry. Visitors will not be complete strangers off the internet – every visitor to your home will have submitted identification and a preapproval letter before they are able to visit.

  • Live video tour with YELLOW - The video tour with YELLOW is where potential buyers use the video function on their phone to connect with YELLOW as we take them on a guided tour of the home.

    Visitors will still use the digital lockbox to retrieve the key and will have submitted identification and a preapproval letter before they are able to visit.

    *TENTATIVE POLICY* YELLOW provides one free video tour per week (the week ends at 8pm on Sunday). Every additional tour is $10 and will be charged to your payment info on record.

Scheduling visits

When you are logged in to YELLOW, you'll see an online scheduler where you can set the times you will let buyers visit your home.

Buyers can also request times to visit – and note that these times will usually be during the evening or weekends. Set up a time that works for you, but keep in mind that the more available you make your home to buyers, the greater the chances are for a sale.

Preparing for a visit

The most important thing you can do is keep your home looking “staged.”

Try your best to keep your home looking staged while it is on the market. This can be difficult in everyday life, especially with kids or pets. However, taking a little time to stay on top of it is easier than scrambling for a last-minute visit. Plus it will boost your sale price.

One tip that may help – especially if you have children – is to invest in some small storage containers that can easily be stored away. You can quickly put the kid’s toys in these and out of sight for a short term fix.

What to do during a visit


Buyers want privacy when they visit your home and this is not possible if you are there. Plus, buyers may not spend as much time and get a negative impression of your home, hurting potential sales.

Leaving can mean escaping to the backyard or to a neighbors house, where you can be nearby but not physically present.

Even when a buyer visits a home with an agent or Realtor, buyers are often left to roam unattended.

Protect your belongings

Play it safe – you will want to remove or lock up any valuables. Assume the worst and that a person will be nosy and rifle through your belongings.

The most common item stolen is prescription medicines, followed by jewelry and electronics. Be sure these are out of sight. Also consider documents that can have personal information – you may not notice missing documents right away so be sure they are in a safe location.

Some sellers go so far as to put hidden cameras or microphones in the home. This decision is entirely up to you based on your comfort level.

Provide information

It's a good idea to print out a factsheet on your home and and leave it by your entry to allow buyers to take one. YELLOW provides a condensed factsheet printout on your listing page, but you can make your own, as well.

A nice idea would be to place these next to a plate of cookies or bowl of candy, for example, to make your home feel welcoming. Buyers who are snacking will not be as eager to leave and will notice more of your home.

You could even make notecards for individual rooms, pointing out some of the highlights.

Ask for feedback

Another idea is to provide a way for buyers to give feedback. Even something simple like a few index cards for comments could provide some valuable information. At YELLOW, we'll also pass on constructive information that will help make your home sell better.

One way to get useful feedback from buyers is to create small note cards, printed with three simple questions:
  • What did you like?
  • What did you dislike?
  • How was the price?
Then provide a box or basket for the visitors to leave the notes. This should provide some excellent insight, especially if it is something you don't want to hear.

Other tips

  • You want the temperature inside to be comfortable and to give the buyer more of a reason to linger, especially on hot or cold days!
  • Bake something – the smell entices the buyers. If you're going to bake cookies or simmer spices such as cinnamon in water on the stove, put out some treats so buyers aren't disappointed.
  • Consider scented plugins, also, especially if you have pets.
  • Open all the window coverings to let in light.
  • Keep blinds partially closed that otherwise show undesirable outdoor scenery such as a dilapidated fence or a nearby structure that obstructs views.
  • Turn on every light in the house, including appliance lights and closet lights.
  • Brighten dark rooms with few windows by placing spot lights on the floor behind furniture.
  • Turn off the TV
-The Balance Top home showing tips

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